Hello! When you're booking a service, please read the detailed description carefully. My TAT is 1-6 weeks, please book ahead of time for any consultation or customized items. Refunds are not allowed for custom orders; refunds can possibly be made up to 24 hours after purchasing without the item being worn or damaged (vendor items only). All deposits are non-refundable unless there is a situation where I cannot do the project. Cancelations cannot be made after 24 hours. After 3 cancelations, you will not be able to book any services. I understand that life happens so please contact me if you do need to cancel an order during a later timeframe, we can negotiate! Full payments must be made to start a project! To all my locals, I do prefer cash payments. I am unavailable for pickup after 9:00pm EST. If you have any questions or concerns, please don't hesitate to ask!