Refunds cannot be made for handmade or customized items unless there is an issue where I cannot proceed with a project. Vendor items are eligible for a refund as long as the item is not worn/damaged. 90% of Kee’s projects require full payment upfront. Cancelations cannot be made after 24 hours. My TAT (turn around time) is 1-20 weeks, please order ahead of time. As I like to take my time on projects for the best quality, rush orders are not available unless it is basic custom T-shirts. Funeral projects will need to be ordered a week or 5 days before. Pickup is unavailable after 9pm EST! If you’re a local, getting fitted is a must (kid or adult). If you’re an online shopper, measurement tape will need to be on hand to insure the correct measurements. If you have any questions or concerns, please don’t hesitate to ask or address the issue to my email! I take pride in my work, if there is an issue.. I am an open book! Thank you!